To apply online, click Call Center Job Openings
Job Description
Call Center Supervisor’s job entails organizing and directing the daily activities concerned to the call center’s operation. The main responsibility of a call center supervisor is to manage, train, and guide call center agents to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor agents and calculate call center performance, and analyze reports. They prepare and develop schedules to control adequate staffing levels.